Returns & Exchanges
At TheHockeyShop.com, we are committed to your satisfaction and offer a 30-day return window for most unused gear to ensure you find the perfect fit for your game. Please ensure all items remain in their original packaging with tags attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online return portal with your order number and email address to select the items you wish to send back.
Package the Gear
Securely pack the unused items in their original manufacturer packaging and include a copy of your packing slip inside the box.
Ship It Back
Print the provided prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing